Using network automation to tackle the engineer shortage

The travel time it takes to get engineers on site (42%) and a lack of in house skillset (42%) are the two biggest challenges organisations face in resolving a network outage quickly, according to a recent study commissioned by Opengear.

In addition, more than a quarter of respondents (26%) said their organisation's biggest priority when a network outage strikes is to get engineers out on site as fast as possible. However, reduced onsite workforces and a greater reliance on working from home has proven difficult to overcome. Other priorities included informing customers (20%) and putting in place measures to prevent it happening again (17%).

While many companies already employ an out-of-band (OOB) management network to ensure remote access to their IT infrastructure, the current challenges of getting engineers to site is driving a change in how that OOB network is utilised. "In today's current climate it is proving difficult for organisations to get engineers onsite, especially at edge/branch sites to resolve network outages," said Steve Cummins, vp of marketing at Opengear. "Add to this the time spent travelling coupled with the loss in business during an outage, it's no surprise that many organisations are adding NetOps capabilities to their Out-of-Band networks, expanding their ability to manage & repair network outages deployed at those remote locations."